# Fictional business facts for the 20-case AI support test suite

This is synthetic test material for Luma Living, not Hosqi's business policy, a real customer record or observed AI output. Replace it with approved facts before testing your own workflow.

## Current sample source — version 1

- Business: Luma Living, a fictional room-styling business.
- Services: interior-styling advice for living spaces.
- Resource: a free Room Styling Guide. Use an actual approved resource/link in your configured test flow; no delivery is implied by this sheet.
- Timezone: Asia/Jerusalem.
- Hours: Monday–Friday, 9 AM–6 PM.
- Weekends: closed.
- Appointment details are a request until a separate reservation action succeeds.
- Unknown facts: consultation prices, refund policy and public-holiday opening schedule.
- Human route: unanswered questions and explicit requests for a person should follow the configured human route. Verify the actual ownership/state separately.

## Isolated source-state scenarios

- T08: create an inactive/obsolete hours source alongside the intended current source. Do not change production facts.
- T09: deliberately configure conflicting active facts in an isolated test; require correction or escalation rather than guessing.
- T10: make one controlled source correction, complete the product's required refresh/approval, start a fresh conversation and record the revision observed.

## Safe test conditions

Use synthetic contacts. Simulate failing external actions in a controlled environment; do not create real bookings, expose another person's information or send messages to customers as part of this worksheet. All supplied results remain NOT_RUN until you record an actual observation.