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Payments, cancellation and refunds

This policy explains how you pay for Hosqi, what you receive and how cancellation and refunds work. It is part of the terms of service.

What you buy

Hosqi is an online service. A plan gives your workspace the limits and features shown on the pricing page for one paid period (one month or one year). AI credit packs add the number of credits shown when you buy them, valid for the period shown there. Prices, the currency and the total to pay are shown before you confirm the payment.

How card payments work

Card payments are made on the secure ArCa payment page of Acba Bank. Hosqi never sees or stores your card number or security code. ArCa, Visa, Mastercard and American Express cards are accepted.

ArCa Visa Mastercard American Express

  • One payment: you pay for one month, one year or a credit pack. Nothing is charged again unless you pay for a new period yourself.
  • Renews automatically: if you choose this when paying, the first period is paid on the bank page and the same card is then charged the same amount automatically three days before each paid period ends, until you stop it. The amount and how often it is charged are shown before you pay, and you confirm them.

Delivery

There is no physical delivery. The paid period or the credits are added to your workspace as soon as the bank confirms the payment, usually within a few minutes. A receipt is available in Settings → Plan and billing → Payments and is also sent by email.

Cancellation

A one-time payment covers one paid period: it simply ends on the date shown in Hosqi. Automatic payments can be stopped at any time in Settings → Plan and billing → Stop automatic payments; nothing more is charged, and the period already paid stays available until it ends. You may stop using Hosqi at any time.

Refunds

  • If you were charged twice, charged in error, or Hosqi could not add what you paid for, we refund the full amount.
  • Other refund requests are reviewed individually; write to us within 14 days of the payment.
  • Refunds go back to the card used for the payment. The time until the money appears depends on your bank.

To ask for a refund, write to [email protected] with the payment date and amount shown on your receipt.

Seller

Codexg LLC («ԿՈԴԵՔՍՋ» ՍՊԸ), Davtashen 4th district, building 5, Yerevan, Armenia. Phone +374 95 098 238, email [email protected].

Updated 30 October 2026